Find service centers, product downloads and spare parts

We have been setting the pace for decades in the service and support of high-quality satcom products, and continue to develop and deliver world-class solutions

  • Global Service Network
    Service

    Global Service Network

    With a Cobham SATCOM product, you are guaranteed access to our global service network, comprising market leading service companies and their partners and dealers - most offering 24/7 services. Should you encounter a problem, our service network is ready to assist you, no matter where in the world you are. All our partners are highly trained and committed to provide excellent service and support, meeting or exceeding the strict standards in our Technical Service Partner classification program.

    Find a local service partner
  • Secure your cost of ownership
    Service

    Secure your cost of ownership

    We offer different extended service packages which can be purchased together with the product or as an annual subscription. This allows you to get e.g. an additional 1-3 years of free factory repair on top of the standard 2 years warranty period, or even an all-inclusive full-service, on-site, agreement covering your entire communications solution. The Customer Protection Plan comes free with certain products like Handheld Radios and many of the GMDSS modules, and ensures a fair re-purchase price in case of failures during the first 6 years.

  • Spare Parts Program
    Service

    Spare Parts Program

    Our spare part program ensures that partners can always get the spares they need to service users and customers. The program includes new parts as well as refurbished parts with factory warranty, and Advance Replacement service to expedite the repair, i.e. no need to wait for your product or module being sent for repair and returned requiring a second service visit. With parts in place, the fault is remedied in the first service attempt. The Gold Level Technical Service Partners carry spares to solve 95% of the cases instantly and Silver Level 85%. Otherwise, parts are shipped same or next day from one of our central warehouses.

  • Downloads
    Service

    Downloads

    You can find manuals, software, accredited solutions and drawings available for download below.

    Browse downloads
  • Quality
    Service

    Quality

    Quality and especially proven quality is essential to do business. We strive to deliver products of the highest quality, thoroughly tested to withstand all of nature’s forces and designed to last 10 years.

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Where to get service
Find a technical service partner

Our worldwide partner network offers you a complete range of service and support, and addresses all issues quickly and reliably for all AVIATOR, EXPLORER, SAILOR and Sea Tel branded products.