EXPLORER 300 - 500

Please note that EXPLORER 300 & 500 have now reach EOL and is therefore now close for Service and Spare Part.

Annual Inventory Count at the Pandrup & Concord Facilities

Due to Annual Inventory Count at the Pandrup and Concord facilities please note that shipping of eShop orders will be set on hold in following period.

For Spare Parts delivered from Pandrup in Denmark from:

Friday, October 04, 10:00 DK time through Wednesday October 9, 2019.

For Spare Parts delivered from Concord in USA from:

Friday, September 27, 01:00 AM PST through Friday October 4, 2019.

The above mentioned will be applicable for all Sales, Spare Parts, Advance Replacement and Repairs shipments. In addition smaller delays will occur on repair units.

In this period you can still use the eShop and place orders, but you will not receive the order confirmation before we have activate the automatic system again.

Should a high emergency situation arise for Spare Parts in this period, please contact one of our TSP Partners to see if they can help. You can find the nearest TSP Partner in SYNC/Support/Support Info/Where to Get Service & or send a mail to Gunvor Jensen gunvor.jensen@cobham.com in Denmark or Sharon Post Sharon.post@cobham.com  in Concord USA and we will do what we can to help solving the problem.

We apologize for any inconvenience this may cause.

From October 10, all processes will be back to normal business in Pandrup DENMARK

From October 7, all processes will be back to normal business in Concord USA

PLEASE Note EOL - 2019 Explorer 300 - 500

Please be informed that due to the EOL date for the EXPLORER 300 -500 will be reach 30 September 2019.

We will from today offer you 50% in discount for Spare Parts only available for the EXP 300-500 products.

On first come first served basis.

If you have any questions due not hesitate to contact gunvor.jensen@cobham.com

EOL - Spare Part Information 2019

Ultimo April 2019:

• Sea Tel 2406

Ultimo July 2019:

• Sea Tel 6003A -  Alternative we refer to Sea Tel 6004 parts as they are similar.
• Sea Tel 9497 -  Alternative we refer to Sea Tel ST94 parts as they are similar.
• Sea Tel 9497B -  Alternative we refer to Sea Tel ST94 parts as they are similar.

Ultimo December 2019:

• Explorer 5100
• Explorer 7100 – 7100MB
• Explorer 9092 M & H

Handling of eShop orders in connection with Christmas and New Year

Due to the upcoming festive season, Cobham SATCOM in Pandrup, Denmark will be closed 22 – 26 December and 29 December 2018 – 1 January 2019.

As always, you can place Spare Part orders in the eShop 24/7/365.

For orders delivered out of Pandrup:

• Orders placed after 21 December 10 AM CET until end of 26 December will be shipped on 27 December
• Orders placed after 28 December 10 AM CET until end of 1 January 2019 will be shipped on 2 January, at which time standard ordering processes will resume

Cobham SATCOM in Concord, US, will be closed for the holidays from 22 – 26 December as well as 1 January 2019

For orders delivered out of Concord:

• Orders placed between 21 December 10 AM PST and 26 December will be shipped on 27 December
• Orders placed after 31 December 10 AM PST will be shipped on 2 January, at which time standard ordering processes will resume.

Should you have any question regarding eShop orders, please contact Gunvor Jensen at Gunvor.jensen@cobham.com

Happy holidays everyone! Thank you for your business and support in 2018 and looking forward to a happy and prosperous 2019.

EOL - Spare Parts Information 2018

End of life for Spare Parts, Service and Repair will reach following products:

Ultimo April:

• EXPLORER 700

Ultimo August:

• Sea Tel 8897B - Alternative we refer to Sea Tel ST88 Parts as they are similar.
• Sea Tel 5010

Ultimo December:

• Sea Tel 5009
• SAILOR Fleet33
  
  

EOL Sea Tel Costal 24 & 3026 Repair

Please be informed that the Sea Tel Costal 24 has reach the EOL date for Support, Spares & Repair on 30 October 2017.

Concerning  earlier information about Repair of the mini-C 3026:

We will continue the repair service for the mini-C 3026 antenna, to the extent possible which at the moment are estimate to be ultimo November depending on how many repairs we receive. It could be earlier.

Mini C 3026 + 3616C & D has reach EOL

End Of Life 30 September:

• Mini-C 3026 – The complete portfolio + 3616C & D

Spare Parts specific to the above products will soon be obsoleted in the eShop. We offer a special 50% discount on these parts on a first come first served basis, until then.

Concerning Repair of the Mini C 3026:

We will continue the repair service for the Mini C 3026 antenna, to the extent possible which at the moment are estimate to be until end of March.

End Of Life SUPER Discount offer

We have 400 Cables for the VHF2048 handset left in stock  S-500998

Special offer Net. price 20 USD each.

Please place your order here in the eShop.

End of life for Spare Parts, Service and Repair in 2017 for following products

December 2016:

• Sea Tel 14400
• Sea Tel 14400B
  
  

31 March 2017:

• Sea Tel 14600
• Sea Tel 14600B
  
  

30 April 2017:

• System 2000 – VHF 2048
• System 3000 – 3042 CP Alarm Panel - 3606E Mess. Terminal
• System 4000 – 420/4655/4656/4680
• System 5000 – The complete portfolio
• Sea Tel 9497A
  
  

30 June:

• Fleet 33 & 77 – The complete portfolio
  
  

30 September 2017:

• mini-C 3026 – The complete portfolio + 3616C & D
  
  

30 October 2017:

• Sea Tel Costal 24

End of life for Spare Parts, Service and Repair will reach following products:

Ultimo April:

• System 2000 – VHF 2048
• System 3000 – 3042 CP Alarm Panel - 3606E Mess. Terminal
• System 4000 – 420/4655/4656/4680
• System 5000 – The complete portfolio
  
  

Ultimo June:

• Fleet 33 & 77 – The complete portfolio
  
  

Ultimo September:

• mini-C 3026 – The complete portfolio + 3616C & D
  
  

Spare Parts specific to the above products is available in eShop. We offer a special 50% discount on these parts on a first come first served basis, until EOL dates are reached.

Concerning Repair of the Mini C 3026:

We will continue the repair service for the Mini C 3026 antenna, to the extent possible.

SAILOR Message terminal S-406006A-00500

Please note that S-406006A-00500 is no longer available to purchase via the eShop.

The replacement unit is the NEW SAILOR S-406018A-00500.

Because of pending national approvals the SAILOR 6006 message terminal will only be available for these countries and you will therefore need to order via OHC.

NEW Spare Part Catalogue

Dear valued Partner,

As part of the continuous development of our Partner Portal, Cobham SYNC, we are pleased to announce that we have, today, launched an integrated Spare Parts Catalogue on the platform.

Within the next couple of weeks, we will also expand the functionalities to enable the purchasing of Spare Parts directly from Cobham SYNC, meaning that you will no longer require separate credentials. We will be carrying over the different features from the former Spare Parts eShop to the new one, while at the same time improving the navigation and search feature.

We will inform you of the precise date of the launch of the new Spare Parts eShop in the very near future.

If you would like an introduction to the new eShop, we are happy to invite you for our webinars. Please write to satcom.sync.enquiry@cobham.com if you are interested so we can send you more information about the introductory webinars.

For further information please do not hesitate to contact Gunvor Bach Jensen at gunvor.jensen@cobham.com.